Community Forum
Problem with purchase
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ninjasani
- Posts: 17
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Problem with purchase
I just payed to get 600 PT but for some reason I do NOT get the PT... who do I contact to sort this out?
Please help...
Please help...
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Hazel!
- Posts: 75
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Re: Problem with purchase
If you have the purchase ID (should be in an email receipt), please either ping Tom or Larissa, or use the Help Me tab at the bottom to directly contact them.ninjasani wrote:I just payed to get 600 PT but for some reason I do NOT get the PT... who do I contact to sort this out?
Please help...
If you didn't get an email receipt, please let them know that too.
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ninjasani
- Posts: 17
- Joined: Sun Feb 21, 2016 2:09 am
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Re: Problem with purchase
I do not have a purchase ID but I do have a transaction ID and an Invoice ID if that is of any help?
How do I ping someone?
How do I ping someone?
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Hazel!
- Posts: 75
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Re: Problem with purchase
Pinging is done in the forums with the quote feature :D
(quote="larissar") (/quote) [using square brackets rather than round]
(quote="larissar") (/quote) [using square brackets rather than round]
larissar wrote:
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ninjasani
- Posts: 17
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Re: Problem with purchase
Tom wrote:I just payed to get 600 PT but for some reason I do NOT get the PT... who do I contact to sort this out?
Please help...
Larissa wrote:
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ninjasani
- Posts: 17
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Re: Problem with purchase
Okay, so I was stupid enough to try again using my card instead of PayPal thinking that might help, but same problem so now I have used up 10$ and no PT
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Tom
- Admin
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Re: Problem with purchase
We can help get this sorted out. Can you email [email protected] and include your username and the order numbers from both purchase receipts?
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ninjasani
- Posts: 17
- Joined: Sun Feb 21, 2016 2:09 am
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Re: Problem with purchase
Thank you. I have sent a mail with info.Tom wrote:We can help get this sorted out. Can you email [email protected] and include your username and the order numbers from both purchase receipts?
